FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message

When will my order be delivered?

United Kingdom: 2-3 working days after dispatch.

European Union: 3-5 working days after dispatch.

Everywhere else (USA, Canada): 6-7 working days after dispatch.

Please allow up to an additional 10 days after the estimated delivery time for Covid related delays within the delivery network.

Which payment methods are accepted?

We use Stripe as our main payment provider. With Stripe you can use any debit/credit card to pay online. We also accept PayPal payments.

Do I receive an invoice for my order?

You will receive order confirmation via email. To receive a VAT invoice please use the contact form to request one.

Is there a size guide?

All of our garments are built to the UK/US standard sizes. For detailed measurements please see our size guide here.

Can I return or exchange an item?

Yes you can. Please see our returns & exchanges page for more information.

Send us an email




    Our support email:
    support@gymtier.com

    Head office address:

    GYMTIER LTD

    Unit 5, Dallamires Lane
    Ripon
    North Yorkshire
    HG4 1TT
    United Kingdom