Gymtier Help Centre

When your order is dispatched, we send a confirmation email with delivery details. UK parcels are sent by Royal Mail 48 small parcel, which is usually 2-3 working days after dispatch.

Estimated delivery after dispatch: United Kingdom 2-3 working days, European Union 5-7 working days, USA/Canada/rest of world 7-21 working days.

If your parcel is late, allow a couple of extra working days first. If it still has not arrived, use the support portal with your order number so we can check it properly.

Yes. Open a ticket in the support portal and include your order number plus the email used at checkout.

If the order has not moved into production or dispatch, we may be able to help. Open a ticket in the support portal as soon as possible and include the exact change you need.

Once an order has been dispatched, it is too late to change the parcel and you may need to follow the returns or exchange process instead.

Open a ticket in the support portal and attach clear photos where useful. Include your order number, the item affected, and whether the issue is a wrong item, missing item, print fault, damage, or delivery problem.

You have 30 days from receiving your item to request a return. Clothing must be new, unworn, unwashed, with original tags and packaging. Non-clothing items must be unopened, unused, and in undamaged original packaging.

All returned items are inspected when they arrive. We may refuse a return if the item is used, damaged, washed, missing packaging, outside the return window, or excluded from returns.

Build Your Armour and other custom/personalised products are made to order and cannot be returned for wrong size, changed mind, or preference changes. If a custom item is faulty or incorrect, contact us through the portal with photos.

Use the return request option in the support portal. It lets you find your order, choose the eligible items, give the reason, and create the request.

If you are sending a return manually, include your order number inside the parcel and send it to: Gymtier Ltd Returns, Unit 5, Dallamires Close, Ripon, HG4 1TT, United Kingdom.

Yes, for eligible standard products. Start through the return request flow or include a note in your parcel with your order number and the size/item you want instead. If no note is included, the return may be handled as a refund.

Custom armour cannot be exchanged for a different size or design unless the item is faulty or incorrect.

Once your return has arrived and passed inspection, the refund is issued to the original payment method. Banks can take up to 5 working days to show the funds after the refund is processed.

If it has been more than 10 days since your return was delivered to us, use the support portal with your order number.

No, Build Your Armour products are custom made for your order. They cannot be returned or exchanged because of wrong size, changed mind, design preference, or because you ordered the wrong item.

Please check sizing, garment, colour, and artwork choices carefully before ordering.

Open a ticket in the support portal and attach clear photos of the item, print, label, and packaging. If we made an error or the item is faulty, the team will review it and sort the next step.

Use the size guide on the product page before ordering. If you are between sizes, compare the measurements to a garment you already own and like the fit of.

For Build Your Armour orders, sizing matters because custom items are not returnable for wrong size.

Wash inside out at 30 degrees or cold, avoid bleach, skip the tumble dryer, and air dry where possible. This helps protect the print, fabric, and colour for longer.