Returns Policy

You have 30 days from receiving your item to request a return. Clothing must be new, unworn, unwashed, and returned with original tags and packaging. Non-clothing items must be unopened, unused, and in undamaged original packaging.

All returned items are inspected when they arrive. We may refuse a return if the item is used, damaged, washed, missing packaging, outside the return window, or excluded from returns.

Custom Armour

Build Your Armour and other custom or personalised products are made to order and cannot be returned or exchanged for wrong size, changed mind, design preference, or ordering the wrong item. If a custom item is faulty or incorrect, open a support ticket with photos.

Use the returns portal on this page to find your order, choose eligible items, give the reason, and submit the request.

If you are sending a return manually, include your order number inside the parcel and send it to: Gymtier Ltd Returns, Unit 5, Dallamires Close, Ripon, HG4 1TT, United Kingdom.

Eligible standard products can be exchanged. Start through the portal or include a clear note in your parcel with your order number and requested exchange. Custom armour cannot be exchanged for a different size or design unless it is faulty or incorrect.

Once your return has arrived and passed inspection, your refund is issued to the original payment method. Banks can take up to 5 working days to show the funds after processing.